Frequently Asked Questions

MarStack gives you one approved, in-house way to use AI for client communication.

ChatGPT and other free-form AI tools happen outside your systems with no visibility, no limits, and no record. MarStack gives you structured, policy-bound AI assistance that's logged, reviewable, and defensible. You get the benefits of AI without losing control or creating compliance risks.

We use OpenAI's (ChatGPT) API to generate the replies, so you get the benefits of AI without the risks.

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.

Your 7-day free trial includes access to all Professional plan features, so you can fully evaluate MarStack before committing. We provide sample data to get you started.

Yes! Annual plans come with a 20% discount compared to monthly billing, saving you money while providing better cash flow.

Absolutely. We use enterprise-grade encryption, hosted on AWS, and regular security audits to protect your sensitive information. All names, emails, and phone numbers are encrypted at rest.

Yes! We support CSV imports for properties, vendors, and maintenance data. Our team can also help with custom data migration from other AI Management systems.

Enterprise plans include priority support with phone access. Other plans include email support, and we're always here to help!

Yes, you can cancel your subscription at any time. We'll export your data for you, and there are no cancellation fees.